Question 1

How do subscription boxes work?

Accepted Answer

Literacy boxes run from February to November each year. Each month, each phase has a new box available.

Question 2

What are the purchase options?

Accepted Answer

There are three purhcase options:
1) One-off purchase
2) Monthly subscription
3) Yearly subscription

Monthly and yearly subscriptions have discounted pricing.

Question 3

Does my subscription move between phases?

Accepted Answer

No. To change your subscription to a different phase you will need to cancel your current subscription and subscribe to the new phase.

Question 4

Do I need to order the next literacy box each month?

Accepted Answer

If you choose the one-off purchase you will need to order the next box. If you choose the monthly or yearly subscription you can sit back and relax as your box automatically arrives to you each month.

Question 5

How do I manage my subscription?

Accepted Answer

You can make changes to your subscription by logging into your account. If you have purchased a yearly subscrption, you are not able to make changes to your subscription until the end of that year.

Question 6

If I pause my subscription will I receive the boxes I missed?

Accepted Answer

If you choose to pause your subscription you will miss all boxes that occur during the paused timeframe. The programmes run on a continuous cycle for ten months of the year so skipping a box will mean missing out on the opportunity to have those sounds in the cycle. 
If you were wanting to get the box/es missing you would need to keep track of the months you missed and purchase them the next time that month came around as a one-time purchase.

Question 7

When am I charged for my subscription?

Accepted Answer

Subscriptions are charged to your account on the 16th of each month.

Question 8

When will I receive my subscription box?

Accepted Answer

Your subscription box will be received before the month commences so you have everything you need to commence the following month.

Question 9

How much is postage?

Accepted Answer

Postage is a flat-rate for all literacy boxes and complementary boxes of $19.95 each. Should you purchase a complementary box and a literacy box, please contact us via email littlepeopletutoring@outlook.com (mailto:littlepeopletutoring@outlook.com)so we can combined your boxes into one and save you one lot of postage costs.

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